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How Will My Order be Delivered?

For all garden furniture & pergolas we use a friendly 2 man team that will put your delivery in your area of choice , the courier will also contact you the day before your delivery with a time slot so you can make arrangements and don’t have to wait in all day , 

We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order. It is currently not possible to choose a carrier.

You can see the delivery method chosen for your products in the following places:
- On the Delivery & Returns tab when you view a product on our website
- In the Order Confirmation email that you will receive from us after you have placed an order
- In the Dispatch Confirmation email that you will receive from us as soon as your ordered products have been dispatched

Delivery Methods

Small Parcel Delivery
Your items are being delivered by one of our parcel carriers to your front door. Upon dispatch, we will notify you via email with the estimated day of delivery and tracking number.

Doorstep Delivery
Some larger items will be delivered by carriers to the entrance door of your dwelling, delivering over the threshold. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date. We will also provide a tracking number so that you can track your parcel(s).
In addition, the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.

In case of a very heavy/large shipments or palletized items (e.g. garden sheds) a curbside delivery service might take place.

When will my order arrive?

Want to track your order now?  to see the estimated delivery date for each of your ordered products. Once sent please contact the couriers for updates as they will have all the details for any of your products to get more details on the status of your delivery.

Every product lists an estimated delivery date. Upon dispatch we will send you a tracking number to track your parcel to your delivery address, as well as update you with a more accurate delivery date.

Dispatch Costs

Subject to certain geographic, size and product limitations, delivery of most items in the UK £750 and over are free. Unless otherwise marked, items marked FREE DELIVERY! on the product page will ship for free!